Resort-Policies-masthead

Child Policy
Children 6 years old and below sharing room with at least 1 adult stay for free, and shall be extended complimentary kids’ meals, tours and boat transfers. For Apulit and Miniloc Islands – Children 7-11 years old shall be charged Child Supplement of PhP 3,000.00 ++ per child per night, inclusive of 3 full board meals, tours and boat transfers. For Lagen – Children 7-11 years old shall be charged Child Supplement of PhP 1,500.00 ++ per child per night, inclusive of breakfast, use of snorkeling and kayak at resort and boat transfers. For Pangulasian Island – Children 7 – 11 years old shall be charged Child Supplement of PhP 2,000++ per child per night, inclusive of breakfast, use of snorkeling and kayak at resort and boat transfers. Children 12 years old and above shall be charged applicable adult rates. Should a separate room be requested for children below 12 without any adult sharing the room, one child shall be charged the single adult rate. The number of children sharing room shall depend on the maximum capacity per room type. This is applicable to all resorts.

Flight Bookings
The resort shall assist guests with reservations for flights on Island Transvoyager Inc. (ITI). However, the resort is independent and shall not be held responsible for ITI’s policies on airfares, schedules, and flight operations.

Boat Transfers
Transfers to the resort shall only be via El Nido Resorts boats. Guests arriving via their own boats are not allowed to enter the property for security reasons. Charges shall be applied to those who are unable to check-in as scheduled, including forfeiture, for failure to comply with this procedure.

Check-in/Check-out Policy
Standard check-in time is 2PM and standard check-out time is 12NN. Late check-out may be requested from the Front Office, subject to availability.

No-show/Shortened Stay
No refund shall be made in the event of no show or shortened stay.

Conservation Fee
All visitors to the El Nido-Taytay protected area, 12 years old and above, are required pay a conservation fee of PhP 200.00 per person per visit. This fee is collected for various conservation projects and may be settled at the resort upon check-out.

Force Majeure
El Nido Resorts shall not be held responsible for failure to deliver services, nor obligated to provide additional services, in case of fortuitous events or any conditions beyond our control, including but not limited to, flight disruptions and acts of God. Unused portion of the package shall not be refunded.